Here is an excerpt from Leadership Matters. It contains 31 daily insights to inspire extraordinary results. 

day 28: Trust

Trust is the basis for all successful leaders and all successful relationships for that matter. You cannot buy trust, but it is free. Trust is priceless yet can be earned over time.

(This post is excerpted from The 5 Coaching Habits of Excellent Leaders.)

In an age when much more is being written than spoken, appreciation for the tone of the written word is being lost. For example, a typical cryptic text or email relies on emojis to communicate a serious, sarcastic or playful tone.

We tend to think of consequences with respect to the short term – the immediate impact of our performance (positive or negative). That’s the easy part of defining specific consequences. But it still leaves a lot to the imagination.

As the circle of consequences below illustrates, we need to help employees see and understand the longer term, the downstream impact of their performances on team results, on the organization, on customers, on shareholders, and ultimately how that effects themselves.