In Orchestrating Attitude we discuss controlling your inputs.

Your mind is your ultimate personal computer. Like your laptop at home, sometimes you might forget to turn on your mental virus protection program allowing negative thoughts to invade your mind – without even realizing it. So, the computer adage “Garbage in, garbage out” as it applies to your mind should really be “Garbage in, garbage stays.”

To be clear up front, the title of this post is not referring to a customer service policy. Rather, it is referring to a human service policy.

Let's jump right in and try to put things into perspective. The next time you have to deal with a frustrated customer, grumpy boss, disrespectful colleague or a no-win project, remember that you could have this guy's job...

"Lauren!" Hank scolded, "you really must stop worrying so much. You’ve made it a full-time job! You worried about James failing high school. You worried that the girls would marry deadbeat husbands who wouldn’t provide for them. You worried about our flights getting cancelled before our vacation. Last month, when you had that cold, you even worried about getting the whooping cough, of all things. You worried about all these things, and none of them happened!"