To be clear up front, the title of this post is not referring to a customer service policy. Rather, it is referring to a human service policy.

Let's jump right in and try to put things into perspective. The next time you have to deal with a frustrated customer, grumpy boss, disrespectful colleague or a no-win project, remember that you could have this guy's job...

"Lauren!" Hank scolded, "you really must stop worrying so much. You’ve made it a full-time job! You worried about James failing high school. You worried that the girls would marry deadbeat husbands who wouldn’t provide for them. You worried about our flights getting cancelled before our vacation. Last month, when you had that cold, you even worried about getting the whooping cough, of all things. You worried about all these things, and none of them happened!"

Getting the BEST from ourselves and others requires the right attitude.

Here is a short video from our latest release that addresses practical ways you can orchestrate your attitude.