You must get your mind right before you can get your team right.

Your mindset has significant influence on how you perform, lead, and coach. Psychologist Carol Dweck asserts, based on decades of research, that how we see ourselves is a major factor in what we ultimately achieve. You will rise to the level of expectations of yourself. What is your current mindset? Do you think you can change, improve, achieve, lead, and coach with excellence?

In Orchestrating Attitude we discuss controlling your inputs.

Your mind is your ultimate personal computer. Like your laptop at home, sometimes you might forget to turn on your mental virus protection program allowing negative thoughts to invade your mind – without even realizing it. So, the computer adage “Garbage in, garbage out” as it applies to your mind should really be “Garbage in, garbage stays.”

To be clear up front, the title of this post is not referring to a customer service policy. Rather, it is referring to a human service policy.

Let's jump right in and try to put things into perspective. The next time you have to deal with a frustrated customer, grumpy boss, disrespectful colleague or a no-win project, remember that you could have this guy's job...