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Lee J. Colan, Ph.D. is President of The L Group, Inc., a Dallas, Texas-based consulting firm.
He is a high-energy executive advisor, author and leadership expert.
He has built a track record of successfully managing the challenges of rapid organizational change.
Lee possesses an in-depth understanding of business, people and organizations.
He blends this understanding with his corporate management experience to help leaders and companies grow.
From emerging companies to the Fortune 500, many organizations have experienced the positive impact of Lee’s practical approach, including:
Amedisyst
American Heart Association - National Centert
AmeriSource Bergen Specialty Groupt
AT&T Wireless Servicest
Crosstex Energy Servicest
CVS/Pharmacyt
Fossilt
Foxworth-Galbraith Lumber Co.t
International Papert
Jiffy Lube Association of Franchiseest
Jo-Ann Storest
Johnson Controlst
KPMGt
Pegasus Solutionst
Pier 1 Importst
Safety-Kleent
Senior Living Propertiest
Texas Instrumentst
TRANEt
The Venetian Resort, Hotel & Casinot
Voluntary Hospitals of America (VHA)t
Yum! Brands
Prior to starting The L Group in 1999, Lee worked in various leadership roles with American Airlines, Sandoz (Novartis) and FoxMeyer (McKesson).
He also held consulting positions with two premier firms: Booz, Allen & Hamilton and William Mercer.
His last corporate post was as Vice President for Physician Reliance Network, one of the fastest growing NASDAQ companies at the time.
In addition to 22 years of hands-on industry and consulting experience, Lee earned Master’s and Doctoral degrees in Industrial/Organizational Psychology from George Washington University after graduating from Florida State University.
Lee has authored seven books, including two best sellers. His practical advice has appeared in a wide variety of on-line and print publications including theFinancial Times, Networld, Healthweek, Wholesale Drug Magazine, Dallas Morning News and Stores.
Lee’s passion and enthusiasm create turbo-charged presentations and workshops that are energizing and engaging.
He delivers practical, powerful tools participants can put to work right away.
Julie Davis-Colan is an innovative business consultant who has 20 years of experience in sales and marketing to Fortune 100 companies.
Julie has the ability to turn vision and marketplace opportunity into a profitable reality.
She has built a track record of effectively creating and selling unique marketing initiatives to business partners including multi-million dollar corporate sponsorships, business-to-business and direct-to-consumer sales.
Her clients included companies such as Home Depot, Westinghouse, Dean Foods and Coca-Cola Foods.
Prior to consulting, Julie conceptualized and managed several profitable business units and led successful turn-arounds at the American Heart Association’s National Center.
The American Heart Association was recognized by the Harvard Business School as one of the best managed non-profit organizations in the United States.
Julie’s areas of expertise include business planning, revenue enhancement strategies, national sales, strategic partnerships and new product development in emerging markets.
Additionally, Julie is a compelling speaker and engaging trainer. Her passion for leadership and life create an infectious energy for audiences.
Julie earned her Master's degree in Preventive Medicine from The Ohio State University, College of Medicine, after earning her Bachelor’s degree from Florida State University.
Lori-Lynn Baker is the Sales and Marketing Director for The L Group. Her positive energy and enthusiasm are a perfect reflection of the company's values. She brings more than 25 years of sales and marketing experience to help the company help as many people as possible achieve the success they deserve.
Lori-Lynn is a graduate of Florida State University, where she studied business with a marketing focus. She spearheaded national advertising and marketing campaigns in both Florida and Texas. Lori-Lynn has owned and operated
an advertising agency focused on the automotive and health care industries amongst many other sectors.
Lori-Lynn has worked in various corporate capacities with New City Communications, , KVIL Broadcasting, Infinity, Dallas Cowboy Broadcasting, Gannett, Summit Broadcasting and TDI National/International. Her work in the not-for-profit sector includes positions with The Dallas Women's Foundation, Baylor Hospital Foundation and Susan G. Komen Race for the Cure. She is a current member of Meeting Planners International.
Diana Murray focuses on research, analysis and office administration for The L Group.
She has a broad range of financial, technical and analytical skills in addition to having a crystal clear client focus.
Diana also brings valuable insights from her experience working with senior executives at leading companies such as Greyhound, Texas Instruments and Verizon.
Expert Partners
Expert Partners compliment The L Group’s core expertise as appropriate.
We provide a single point of contact to manage the various aspects of your project, while leveraging our partners who are:
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“best of breed” experts that are specifically matched to your project needs and
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rigorously selected and respected experts with an average of 25 years experience each.
Below are the profiles of some of our featured Expert Partners.
Norman Bodek is one of The L Group’s
select Expert Partners. Vancouver,
Washington, publishing, training, and
consulting company. He discovered and
published the works of the truly great
Japanese manufacturing geniuses: Dr. Shigeo
Shingo and Taiichi Ohno, the inventors of
the Toyota Production System now called JIT
and Lean manufacturing and many others. From
his numerous trips to Japan he introduced to
the western world the Kaizen Blitz, SMED,
TPM, QFD, Hoshin Kanri, Poka-Yoke, Visual
Factory and other new manufacturing
methodologies that have helped companies
improve their quality, and productivity. In
1988 he initiated the Shingo Prize for
Manufacturing Excellence with Professor Vern
Buehler at Utah State University.
Most recently he co-authored a book with
Bunji Tozawa titled The Idea Generator -
Quick and Easy Kaizen. The Quick and Easy
Kaizen system recognizes that every worker
has hidden creative talent locked inside.
This system becomes a powerful tool for
management to bring forth lots and lots of
small but significant improvement ideas from
all their employees.
This quote from Norman captures the value of
his work, “Every person at work should be
empowered and involved in the improvement
process through their own creative ideas to
make their work easier, more interesting,
build their problem solving skills, while at
the same time improving communications
throughout the organization, improving
customer service, improving quality,
improving safety, improving productivity and
bringing new excitement and joy into the
workplace. Not tapping into employees’
ideas is like sitting on top of a gold mine
and feeling poor.”
Through newsletters, books and 50 industrial
study missions to Japan Norman discovered,
brought over, had translated and popularized
many of the Japanese quality tools,
techniques, and technologies that
transformed American industry in the mid
1980's and 1990's.
Norman has been a frequent instructor and
speaker on customer service, productivity,
quality and process improvement for
organizations including the American
Management Association, President Reagan's
Productivity Conference, Institute of
Industrial Engineers, American Society for
Quality, as well as at hundreds of
conferences, seminars, and in plant training
events.
Norman, holds a BA from New York University,
has written numerous articles and editorials
on manufacturing, productivity, quality, and
customer service.
Donald H. Brush is one of The L Group’s select Expert Partners. He is
co-founder and President of The Renova Corporation, a Dallas-based
management consulting firm, founded in 1985, with offices and
affiliated partnerships in Canada and Europe.
Dr. Brush was formerly on the tenured faculty of
Rensselaer Polytechnic Institute, where he taught the management
of science and technology, and The University of Texas at Dallas
where he was Director of the Undergraduate Management Program.
During his academic career, he had over 50 publications and
professional presentations in human resource management. His
research, sponsored by such companies as General Electric, IBM,
and Pfizer, in the area of identifying and developing management
talent in scientists and engineers has been acclaimed in the
Wall Street Journal and Business Week
Magazine.
Dr. Brush's areas of specialty include Strategic
Vision Planning, Change Management, Teamwork & Empowerment, and
Process Improvement. His clients have included such corporations
as Nortel, Universal Studios, GTE, Pier 1 Imports, Lucent
Technologies, and Texas Instruments. In 1991 he received the
First Award in Quality Achievement in Brussels for the TQM work he
did in Europe. He consults extensively in the U.S. and on
international projects in Canada, South America and Europe.
Recent projects have included leading the integration
of the Elizabeth Arden and Mario Tricoci Salons merger; the
reorganization of Commercial Property and Casualty at the Chubb
Group of Insurance Companies; and facilitating a major culture
change at Sabre (Global Infrastructure).
Dr. Brush is on the Board of Directors of Aperian
(NASDAQ APRN), is a Director of the Hogan Quality Institute and
the Texas Quality Consortium and on the Editorial Board of the
Journal for Corporate Education.
Dr. Sandy Gluckman
is one of The L Group’s select Expert
Partners. She is an internationally
recognized business strategist and
leadership coach. She is widely acclaimed
for her unique application of the ‘whole
brain’ concept for enhancing the performance
of individuals and organizations. She is
greatly sought after as a keynote speaker
and talk show guest/discussant.
For the past 30 years
Sandy has assisted leadership of some of the
largest multinational corporations breathe
life into their strategies by:
- Cascading and
communicating strategy using whole brain
tools
- Branding internally
and externally
- Creating a
significant material increase in positive
employee engagement
- Increasing sales and
brand equity through a whole brain
approach called live, face-to-face
advertising and marketing
- Proudly measuring
the results.
Dr.
Gluckman’s clients include:
AmerisourceBergen Specialty Group, British
Airways, Alliance Data Systems,
Cadbury-Schweppes, Coca Cola,
Microsoft, Miller
Breweries, BMW, Nokia, Toyota, Nissan,
Kimberly Clark, Proctor and Gamble, Saatchi
& Saatchi, and Volkswagen.
Lori Link is one of the L Group's
select Expert Partners. She is an Executive Coach and Certified Behavioral and Values
Analyst committed to helping her clients achieve both personal and
professional mastery. Over 20 years of successful Human Resources
experiences have provided her a unique perspective on
organizational challenges of all kinds. Her corporate background
includes work with General Electric, UCCEL Corporation, PHH, and
FirstBank USA. In this variety of business environments, Lori has
assisted CEO’s, executives, entrepreneurs, sales people and
professionals from diverse industries to clarify their vision,
eliminate personal roadblocks, implement action plans, and achieve
success.
In her
work as an executive, consultant, and corporate professional, Lori
has experienced organizational cultures from all levels and has
designed and conducted numerous workshops on
behavioral/communication styles and coaching skills for managers.
She understands the role of "manager as coach." Lori’s goal is to
help both business managers and individuals look inside for
solutions that work effectively and easily for themselves and
others. She listens, advises, endorses, and challenges her clients
to overcome obstacles and make the most of opportunities.
Lori obtained her BA degree in
Psychology from the State University College of Oswego in New
York. She is a Professional Certified Coach through the
International Coaches Federation and Coach University. Her
clients have included UPS, MBNA, Tricon Global Restaurants,
Corporate Express, Sterling Commerce, 1st Choice Lenders, Texas
Instruments, Bloom Technologies and Global One.
Diana Pollard is one of the L Group's
select Expert Partners. She has worked in the
quality arena for more than twelve years. She is an ASQ Certified
Quality Engineer and Certified Quality Auditor.
Diana is a Baldrige practitioner,
specializing in Baldrige-based assessments and process
engineering. She has helped more than two-dozen companies drive
improvement through self-assessments and quality award
applications. Diana also assists companies in establishing and
improving work processes and management practices within the
framework of the Baldrige criteria. She has led dozens of groups
from many different types of companies through each step of the
reengineering process. Her collaborative approach optimizes the
knowledge and abilities of employees to solve problems and improve
performance.
Diana supports on-going innovation in
the quality field through her participation in city, state and
national quality award programs. She has served for several years
as a member of the Board of Examiners for the Malcolm Baldrige
National Quality Award and the Texas Award for Performance
Excellence. She has also helped the City of Garland, Texas
establish a quality award based on the Baldrige criteria. Diana
currently serves on the Board of Overseers for the Texas award.
Diana earned a BS degree in math and physics from the University
of Houston.
David Reed
is one of The L Group’s select Expert Partners. David is
the founder of Customer Centered Consulting Group, Inc. Prior to
founding Customer Centered Consulting Group, Inc., he served with
Andersen Consulting, Exxon, and Walt Disney World.
David’s mission
is to help organizations of all types and sizes improve their
effectiveness by getting the right people (Human Resources) doing
the right things (Operations) with the right attitude (Customer
Service) with the right tools (Technology) and for the right money
(Finances).
David is the
author of three books including Monday
Morning Customer Service and A Culture of Service.
He conducts customer service
training and consulting, and speaking for a variety of
organizations. His focus is on facilitating change in the
culture that will have a long lasting impact on the way a
company treats their customers. He travels throughout the
country, helping schools, churches, corporations, and government
agencies identify their strengths and weaknesses. Then, by
working with leadership teams and teaching simple processes, he
helps organizations create and implement common-sense solutions to
their problems.
David
received degrees in Chemical Engineering and Computer Science from
Texas A&M University.
Pat Townsend is one of The L Group’s select Expert
Partners. He is both an experienced practitioner of, and
an international speaker on, leadership, performance
excellence, and innovation. Pat led the definition,
implementation and maintenance of two highly successful
quality/leadership processes – as chronicled in Commit
to Quality (Wiley, 1986) and Quality Makes
Money (ASQ Press, 2005).
With his wife/co-author, Joan Gebhardt, he has had a total
of eight books and over 400 articles published. Among the
original ideas that he has introduced are the Complete
Quality Process and the Leadership/Teamship/Followership
Continuum. CQP is a structured approach to continual
improvement that begins with 100% employee involvement and
incorporates all appropriate quality tools. Six Sigma, Lean,
ISO, Kaizen, etc. are the subsets; CQP is the superset.
Understanding the LTFC makes it possible for an organization
to implement effective leadership at every level.
Leadership, Pat believes, is “the creation of an environment
in which others can self-actualize in the process of
completing the job.” Of the three Leadership Priorities
(Accomplish the mission, Take care of your people, and
Create more leaders), he teaches that it is the third one
that determines an individual’s personal legacy and an
organization’s long-term viability. His book Five-Star
Leadership (Wiley, 1997) was the first book by a
major publisher to explore the link between military
leadership and the leadership skills needed in today’s
corporate setting.
Pat has spoken on the topics of leadership, performance
excellence, and innovation around the globe and, with his
wife/co-author, has conducted 2- and 3-day workshops for
senior management teams eager to improve their own
leadership skills and to investigate ways to improve their
organizations. His experience as a fulltime employee charged
with the responsibility of directing the every-day evolution
of two separate improvement processes insures that the
advice he gives is rooted in reality.
Pat has a Bachelor’s Degree from Marquette University and a
Master’s Degree from the United States Naval Postgraduate
School. He served as an officer in the United States Marine
Corps for 20 years. He was a member of the committee that
defined the Malcolm Baldrige Award in 1987.
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